LightWork Contractor Lead Qualification Playbook
By Purab Arora | September 11, 2026

Start with scope, location, timing, and budget context. Use the relevant questions; do not ask all 27 on every call.

First reply
Thanks for reaching out. Before we arrange a visit, could you share what you want done, your location, and your ideal timing? Photos and approximate measurements help if they are easy and safe to gather. If you have a budget range, please include it; if not, we can explain the main cost drivers. Any range we share is preliminary until scope and site conditions are confirmed.

Scope and fit
1. What would you like repaired, replaced, or changed?
2. What is happening now, and what would a good result look like?
3. Where is the property, and is it inside our service area?
4. What type of property is it?
5. Can you share approximate dimensions or quantities?
6. Can you share photos taken safely from an accessible location?
7. Is this the whole project, or one phase of a larger job?

Timing and access
8. When would you ideally like the work completed?
9. Is there a specific deadline or event driving that date?
10. Are you researching options, planning, or ready to choose a contractor?
11. When can someone provide access for a visit if one is needed?
12. Are there parking, entry, delivery, or working-hour restrictions?
13. Will the property be occupied while work is happening?

Budget and expectations
14. Have you set a budget range, or would an explanation of cost drivers help?
15. Which parts of the scope matter most if we need to phase the work?
16. Are you looking for a repair, standard replacement, or upgraded finish?
17. Which materials or fixtures have already been selected?
18. Will you supply any materials, and if so, which ones?
19. Would you like us to explain what is included and excluded in a preliminary range?
20. Would a range with clear assumptions help you decide whether to arrange a visit?

Decision and next step
21. Who else needs to be involved in choosing the scope or approving the work?
22. Are you the owner, or can the owner authorize the work?
23. Are there building-management or association requirements to account for?
24. What questions would you want answered before choosing a contractor?
25. What is the best way to contact you about this inquiry?
26. Would you prefer a clarification call, a planning range, or a site visit next?
27. When should we follow up if you need time to decide?

Next step: ready for review, needs clarification, planning for later, or outside your services. An unknown budget is an opportunity to educate.

Any estimate range is preliminary. Confirm scope, measurements, access, current costs, and site conditions before a written quote. Never ask homeowners to climb roofs, open panels, or touch wiring.

https://www.trylightwork.com/lead-flow-audit